Just Got Injured at Work? We’re Here to Help.
If you’ve been hurt on the job, time matters. We’ll guide you through the first steps so you know your rights and get the support you need—without the confusion.
You Have the Right to Support! Here’s What That Means
In NSW, almost all workers are covered by workers compensation. This means:
- You can access medical treatment for your injury
- You may be able to claim weekly payments if you can’t work
- You can return to work with support and a recovery plan
- You don’t need to go through it alone—support is your legal right
Our team makes sure you actually get this support.
Medical Care
100% Billed to WorkCover
All reasonable and necessary treatment is billed to WorkCover on accepted claims — no cost to you.
Weekly Payments
Up to 95% of wages
For the first 13 weeks of lost earnings, if you cannot work. Source: Workers Compensation Act 1987 (NSW) ss 36–37, via SIRA.
Return to Work
Supported, Gradual
A plan built around your recovery, not rushed.
What To Do Immediately After An Injury
3 Steps to Take Right Now
Report the Injury
Tell your employer as soon as possible. Document everything.
Get In Touch With Us
Call us or fill in a form. We’ll guide you through the next steps.
See a WorkCover Doctor
We book you in. The doctor assesses your injury and writes a Certificate of Capacity.
Print these steps for your workplace: our injured-at-work poster goes next to the official notice, and the wallet card fits behind a licence. Supervisors can run our 10-minute toolbox talk on reporting an injury.
Common Mistakes to Avoid
Don't get stuck — we've seen it all, and we're here to make sure you don't fall through the cracks.
Mistake 01
Waiting too long to report the injury
Mistake 02
Not seeing a doctor immediately
Mistake 03
Thinking your injury isn’t “bad enough”
Mistake 04
Letting your employer delay the process
Mistake 05
Trying to handle it all without support
Avoid all of these with our team helping with your claim from day one.
- Waiting too long to report the injury
- Not seeing a doctor immediately
- Thinking your injury isn’t “bad enough”
- Letting your employer delay the process
- Trying to handle it all without support
The Next Steps After You Speak With Us
Once your injury is reported and your doctor writes a Certificate of Capacity:
Your claim is lodged
We help ensure your paperwork is filed correctly and on time.
You get the right treatment
We get you in with a WorkCover doctor and line up physio or psychology.
Your return-to-work plan begins
We coordinate with your employer and insurer so you can recover properly.
Ongoing support
We stay with you through every step of the process.
Your claim is lodged
We help ensure your paperwork is filed correctly and on time.
You get the right treatment
We get you in with a WorkCover doctor and line up physio or psychology.
Your return-to-work plan begins
We coordinate with your employer and insurer so you can recover properly.
Ongoing support
We stay with you through every step of the process.
If the injury leaves you unable to return to work at all — even months or years later — you may also be able to claim TPD (Total and Permanent Disability) insurance through your super fund. It runs in parallel with WorkCover. See our TPD claims guide.
What to read next
Week 1 after a workplace injury — what to do
Your first seven days: reporting, doctor, Certificate of Capacity, early payments.
Read moreContinueBook a WorkCover doctor
Book in with doctors who handle WorkCover claims every day.
Read moreContinueEstimate your weekly payments
Plug in your PIAWE and see what the insurer should be paying you.
Read moreContinueAm I eligible for WorkCover?
A quick check to confirm your injury meets the NSW WorkCover threshold.
Read moreWe Make The System Easier
We're your free WorkCover helpline — we get you to a doctor, line up physio or psych and follow up with the insurer. The sooner you start, the sooner you get support.
Call (02) 7238 7379