Question 1

What is WorkCover?

Accepted Answer

WorkCover is a government-run workers’ compensation scheme that provides benefits and support to workers who are injured or become ill as a result of their work.

Question 2

Who is eligible to make a WorkCover claim?

Accepted Answer

Any employee in NSW who suffers a work-related injury or illness may be eligible to claim.

Question 3

What benefits can I receive under WorkCover?

Accepted Answer

You may receive wage support, medical care, rehabilitation, and lump sum payments for permanent impairment.

Question 4

Are WorkCover benefits limited or capped?

Accepted Answer

Yes, benefits are capped and depend on your earnings, injury type, and level of impairment.

Question 5

How is compensation calculated?

Accepted Answer

Compensation is based on your pre-injury income, medical assessments, and work capacity.

Question 6

Can I claim lump sum compensation?

Accepted Answer

Only workers with a permanent impairment above a set threshold may claim this compensation.

Question 7

Will I receive weekly payments while I'm unable to work?

Accepted Answer

Yes, weekly payments cover a percentage of the income you lose while unable to work.

Question 8

What happens if I can no longer do my previous job?

Accepted Answer

You may be offered ongoing benefits, retraining, or support to transition into other work.

Question 9

Can my employer terminate me while I'm on WorkCover?

Accepted Answer

They cannot dismiss you within the first 6 months, but may do so afterwards if you cannot return.

Question 10

How do I start a WorkCover claim?

Accepted Answer

Report the injury to your employer, see a doctor for a certificate, and lodge a claim with the insurer.

Question 11

What can I do if my claim is denied?

Accepted Answer

You can request a review, provide further evidence, or appeal through the Workers Compensation Commission.

Question 12

How long do WorkCover benefits last?

Accepted Answer

Most claims provide weekly benefits for up to 130 weeks, with extensions in certain cases.

Question 13

Can I choose my own doctor for a WorkCover claim?

Accepted Answer

Yes, you can see your own GP as long as they are approved to treat WorkCover patients.

Question 14

What happens if my employer isn't insured?

Accepted Answer

icare (the state insurer) will cover your claim through the Uninsured Liability Scheme.

Question 15

Can I return to work on reduced hours while on WorkCover?

Accepted Answer

Yes, you can return on reduced hours or modified duties while still receiving support.

Question 16

How long do benefits last overall?

Accepted Answer

Benefits usually last up to 5 years, depending on your level of impairment and ability to work.

Question 17

Can my benefits continue beyond the standard period?

Accepted Answer

Yes, if you have serious ongoing impairment or no capacity to work, your benefits may continue.

Question 18

What support is available after my benefits end?

Accepted Answer

You may qualify for extended payments, retraining, or support through other benefit schemes.

WorkCover FAQs

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